FAQ

All pricing is in NZD and is inclusive of GST.

We will issue a refund, a partial refund, or replace the product at our cost, where the product is faulty or damaged. Depending on the product, we may ask for you to return the item so we can investigate the issue further.  We do not issue refunds for items ordered incorrectly due to the nature of many of these being 'cosmetic', so please choose carefully.  We do not issue refunds where you have decided the product is 'not a fit for you' or you don't like using it - please take advantage of our trial size products so you can assess suitability before buying a larger size.

Where an item has been used, and then a refund requested, we may only offer a partial refund at our discretion.

We do not refund any shipping fees.

For a refund or return please email: neat@itsneat.nz with photos, and return the item to us.  Once your item is received we will issue your refund if we have agreed to do so. We may require photos of damaged or faulty products so please ensure you photograph any issues and do not dispose of the items.

Some of our bottles are glass, and we recommend keeping them somewhere safe, as believe it or not - glass is breakable! We do not provide refunds for glass bottles you drop and break, or bottles that fall and break in your home. Our glass is of a quality that is robust enough to withstand normal use.

We will always endeavour to use eco-friendly packaging to lessen our impact on the earth.  We re-use packaging we receive, cardboard, and wood and paper products. We use plain boxes, or compostable dirtbags from Better Packaging Company, New Zealand.

Our glass bottles are recyclable or you can re-use them or up-cycle them for another purpose. We source all bottles within New Zealand where we can, and only source our smallest perfume bottles overseas as they are not available here. Our plastic bottles are recyclable also, but they are also made from a sturdy plastic which you may wish to reuse for another purpose.

We are always looking at ways to improve our packaging so we are as efficient and earth-friendly as we can be.

New Zealand shipping is FREE when you spend over $75, otherwise it is just $7.50 for the URBAN tracked Courier which is usually overnight, and $9.50 for RURAL which may take a few more days.

Australian tracked E-Packet Courier is $20

** 50ml FIERCE SPRAYS CANNOT BE SHIPPED INTERNATIONALLY - ORDER THE OILS INSTEAD

We are not currently shipping worldwide, unless by special arrangement - please contact us to discuss options.

We aim to ship the same day your order is placed, or the next business day with delivery target 1-2 days Nationwide.  

We use NZ Couriers nationwide, and you will be emailed a tracking link. Please advise if your package has not arrived within 3 days so we can find it faster.