OUR CHECKOUT IS STILL OPEN BUT WE ARE NOT SHIPPING DURING LOCKDOWN!

**NO AUSTRALIA SHIPPING INDEFINITELY

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FAQ

All the Questions you might want an answer to...

All pricing is in NZD and is inclusive of GST.

We will issue a refund, a partial refund, or replace the product at our cost, where the product is faulty or damaged. Depending on the product, we may ask for you to return the item so we can investigate the issue further.  We do not issue refunds for items ordered incorrectly due to the nature of many of these being 'cosmetic', so please choose carefully.  Where an item has been used, and then a refund requested, we may only offer a partial refund at our discretion.

For a refund or return please email: neat@itsneat.nz with photos, and return the item to us.  Once your item is received we will issue your refund if we have agreed to do so. We may require photos of damaged or faulty products so please ensure you photograph any issues and do not dispose of the items.

Some of our bottles are glass, and we recommend keeping them somewhere safe, as believe it or not - glass is breakable! We do not provide refunds for glass bottles you drop and break, or bottles that fall and break in your home. Our glass is of a quality that is robust enough to withstand normal use.

Some of our bottles are glass, and we recommend keeping them somewhere safe, as believe it or not - glass is breakable! We do not provide refunds for glass bottles you drop and break, or bottles that fall and break in your home. Our glass is of a quality that is robust enough to withstand normal use.

We will always endeavour to use eco-friendly packaging to lessen our impact on the earth.  We re-use packaging we receive, cardboard, and wood and paper products.

Our glass bottles are recyclable or you can re-use them or up-cycle them for another purpose. Our plastic bottles are recyclable also, but they are also made from a sturdy plastic which you may wish to reuse for another purpose.

We are always looking at ways to improve our packaging so we are as efficient and earth-friendly as we can be.

New Zealand shipping is FREE when you spend over $50, otherwise it is just $5.50 for the tracked Courier which is usually overnight.

Australian Un-tracked Shipping is $11

We are not currently shipping worldwide, unless by special arrangement - please contact us to discuss options.

We aim to ship the same day your order is placed, or the next business day with delivery target 1-2 days Nationwide.  We use NZ Couriers nationwide, and we are unable to provide a tracking link, however we do track the parcels through our shipping system, so please contact us if it's been 4 business days and we can see where the item has got to!

Yes - We have our original logo for Neat Natural Products which is found on all our 100% natural products.  We also have an alternate logo, and that is for our Fierce Fragrance range, which is a mix of natural and skin-safe synthetic ingredients. 

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