FAQ

All the Questions you might want an answer to...

 

PRICING

All pricing is in NZD and is inclusive of GST.

NEAT'S REFUND POLICY

We will issue a refund or replace the product at our cost, where the product is faulty or damaged. Depending on the product, we may ask for you to return the item so we can investigate the issue further.  We do not issue refunds for items ordered incorrectly due to the nature of many of these being 'cosmetic', so please choose carefully.

Some of our bottles are glass, and we recommend keeping them somewhere safe, as believe it or not - glass is breakable! We do not provide refunds for glass bottles you drop and break, or bottles that fall and break in your home. Our glass is of a quality that is robust enough to withstand normal use.

NEAT'S PACKAGING POLICY

We will always endeavour to use eco-friendly packaging to lessen our impact on the earth.  We re-use packaging we receive, cardboard, and wood and paper products.

Our glass bottles are recyclable or you can re-use them or up-cycle them for another purpose. Our plastic bottles are recyclable also, but they are also made from a sturdy plastic which you may wish to reuse for another purpose.

We are always looking at ways to improve our packaging so we are as efficient and earth-friendly as we can be.

NEAT'S SHIPPING POLICY

  • New Zealand shipping is FREE when you spend over $50, otherwise it is just $5.50 for the tracked Courier which is usually overnight.

  • Australian Un-tracked Shipping is $11

  • We are not currently shipping worldwide, unless by special arrangement - please contact us to discuss options.

We aim to ship the same day your order is placed, or the next business day with delivery target 1-2 days Nationwide.  We use NZ Couriers nationwide, and we are unable to provide a tracking link, however we do track the parcels through our shipping system, so please contact us if it's been 4 business days and we can see where the item has got to!

DO YOU HAVE TWO LOGOS?

Yes - We have our original logo for Neat Natural Products (below, left) - which is found on all our 100% natural products.  We also have an alternate logo, and that is for our Fierce Fragrance range, which is a mix of natural and skin-safe synthetic ingredients. You can see both logos below as an example, but they may come in other colours as well.

neat-natural-products-logo-teal-500px.pngneat-fragrance-logo.png

 

ARE YOU ACTUALLY NEAT?

I'm pretty sure there's an emoji that could handle this answer... but in short - YES!!! We are Neat! Neat by Name, Neat by Nature.